1.) HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Members should expect to receive their orders within three (3) to seven (7) working days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
2.) WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and UPI payments.
3.) WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at firstname.lastname@example.org (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged products received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at email@example.com
2. In the event of lost product, we will try to locate the delivery team in and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
4.) CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
5.) What about warranty and hidden costs (sales tax,etc.)?
There are no extra taxes, hidden costs. The price mentioned on the website is the final price. All taxes are included with the listed product prices.
6.) What is the Procedure to send Warranty Claims?
Most of the Products have On Site Warranty, you just have to Call on the Customer Care Number printed on the Warranty Card of the Product & schedule Visit of the Company's Technician.
You can Claim Warranty by taking the Product yourself to the AUTHORISED SERVICE CENTRE of the Brand/Company.